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Diligent ICT Ltd is a reputable IT support company

What we do

We are an IT Support company based in the south side of Glasgow. We provide support and services for SME Businesses. This can be a single user to a company with multiple employees.

See below for all the services that we can supply / support to ease your daily running of the company and let us take care of all your IT issues.

Diligent ICT Ltd is a reputable IT support company

IT support, short for Information Technology support, refers to the assistance provided to individuals or organizations in resolving technical issues related to computer systems, software, networks, and other IT infrastructure. IT support professionals are responsible for diagnosing and troubleshooting problems, providing solutions, and ensuring the smooth functioning of technology systems.


IT support can encompass a wide range of services, such as helping with software installations, resolving hardware issues, addressing network connectivity problems, assisting with email configuration, and providing guidance on using different technology tools effectively. The goal of IT support is to ensure that technology users can utilize their devices and systems efficiently and without disruptions.


Diligent ICT Ltd is a reputable IT support company
Diligent ICT Ltd is a reputable IT support company

IT security, also known as cybersecurity or information security, refers to the protection of computer systems, networks, and data from unauthorized access, use, disclosure, disruption, modification, or destruction. It involves the implementation of measures to prevent, detect, and respond to security incidents and protect information assets from various threats, such as hackers, malware, viruses, and other malicious activities.


IT security aims to ensure the confidentiality, integrity, and availability of information and IT resources. Confidentiality means that only authorized individuals or entities can access sensitive information. Integrity ensures that data remains accurate, complete, and unaltered. Availability refers to the accessibility and usability of information and systems when needed.


There are various components and practices involved in IT security, including:


1. Authentication and access control: Verifying the identity of users and allowing access only to authorized individuals or systems.

2. Encryption: Converting data into an unreadable format to protect it from unauthorized access or interception.

3. Firewalls and network security: Implementing measures to protect networks from intrusions and unauthorized access.

4. Malware protection: Using antivirus software and other security measures to detect and prevent malware infections.

5. Security policies and procedures: Establishing guidelines and protocols for secure practices and ensuring compliance.

6. Incident response and management: Developing plans and processes to handle security incidents and minimize damage.

7. Security awareness and training: Educating users about security risks and best practices to prevent security breaches.

8. Vulnerability management: Identifying and addressing vulnerabilities in systems and applications to prevent exploitation.


Effective IT security measures are crucial to protect sensitive information, prevent financial losses, maintain operational continuity, and safeguard the reputation of organizations and individuals.


Diligent ICT Ltd is a reputable IT support company
Diligent ICT Ltd is a reputable IT support company

Cloud services refer to the delivery of computing resources, including software, storage, and processing power, over the internet. Instead of relying on local servers or personal computers, cloud services enable users to access and utilize these resources remotely through a network of servers hosted by a cloud service provider.


Cloud services are typically provided on a subscription basis, allowing users to scale up or down their usage as per their requirements. These services are delivered through various models, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).


IaaS provides users with virtualized computing resources, such as virtual machines, storage, and networks. PaaS offers a platform for developing, testing, and deploying applications without the need for infrastructure management. SaaS provides access to software applications that are hosted on the cloud and can be accessed through web browsers or specific client applications.


Cloud services offer several benefits, including flexibility, scalability, cost-effectiveness, and ease of access. They allow businesses and individuals to access and utilize powerful computing resources without the need for significant infrastructure investments. Additionally, cloud services often provide features like data backup, disaster recovery, and high availability, enhancing the overall reliability and security of IT systems.

Cloud Services

Diligent ICT Ltd is a reputable IT support company
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